FAQ'S

The majority of care services that we provide are outlined here (CARE SERVICES), but other services are being developed on an on-going basis. Often it is your enquiries that drive us to develop even more personal support services.
The care services that we offer are flexible and can be easily made to fit your personal requirements

Astra Care Services is registered and has accreditations with the following:

• The Care Quality Commission (CQC) and we comply with their high standards.
• Astra Care Services are a member of the United Kingdom Homecare Association (UKHCA).
• Recognised and endorsed by Lancashire County Council
• Achieved the Investors in People Award
• Members of Lancashire Care Association – (LCA)
• Award Winning Care Services of 2012

Our Inspection Report from CQC can be viewed by clicking here

All care and support assistants working for Astra Care receive comprehensive training and many have achieved NVQ qualifications. Astra Care also has its own in-house Training and can provide training for Individuals who employ their own personal assistants. Astra Care has an excellent reputation for providing up to date continuing program of training for all our support workers. We encourage them to enhance their knowledge and skills on a ‘lifelong’ basis, as we believe that training is a lasting process.

All our carers are DBS checked and we are currently moving to a system whereby we are advised if they commit any offences once they have started with us

At Astra Care we have experienced staff available to visit you in your own home and guide you through our range of services. Together we will be able to tailor our flexible range of services to meet your needs.

Yes. At Astra Care we ensure that your care or support is provided by as few staff members as possible in order that you can build up a rapport with them. These staff will only change during holiday or sickness cover. Also, when your care and support needs are first discussed with you, a ‘care and support plan’ will be written, and a copy provided to both your care staff and to you. This ensures that our staff know what tasks you want them to perform when they visit you.

As a valued customer you drive the content of your support plan. This includes the time at which you receive your support. If you find that your regular time has become unproductive, and you wish to alter it, then all that is needed is a contact with the area manager, who will initiate a review of your support time.

One of the key objectives of an Astra Care Services support plan is to assist in the maintenance of your independence. We respect that we are coming into your own home and we will not infringe on your routine, ability or life choices. Astra Care Support Staff are specifically trained to assess your individual abilities and to work in partnership with you to develop a plan of required support.

If your carer is off sick or on holiday we will contact you and offer you an alternative care assistant to attend your visit. This visit may be at a slightly different time to your usual time, but would still be within reasonable time to accommodate your needs.

At Astra Care we provide an emergency on call for both our customers and staff which is manned after the office close at 5:00pm until 08:30am the next day and this service is available seven days per week. During these times we have senior staff available to cope with emergency situations both over the telephone and in person at your home.

At Astra Care we provide an emergency on call for both our customers and staff which is manned after the office close at 5:00pm until 08:30am the next day and this service is available seven days per week. During these times we have senior staff available to cope with emergency situations both over the telephone and in person at your home.

We can direct you to professional and qualified suppliers of equipment, mobility aids, AND CARE alarms etc.

Yes we can provide and fit Key Safes at a non-profit making cost.

We use electronic monitoring to log both the start and end of each visit which is done by the carer. In this way we can be sure that our clients are not only getting what they pay for, but that our carers are safe and on time. In the unlikely event of them being delayed this also means that we can be proactive in putting a solution in place.